Why is Certum Solutions a Top Quickbooks Solution Provider? And what is a Quickbooks Solution Provider (QSP) anyway?
There are many reputable QuickBooks Solution Providers that offer excellent services and support. Currently there are approximately 350 in the US alone, and Certum Solutions is a top Quickbooks Solution Provider (QSP), ranked within the top 2%! The best provider for you will depend on your specific needs and requirements. It is recommended that you read customer reviews, and consider factors such as expertise, customer service, budget, location, and industry specialization. Ultimately, it is important to choose a provider that aligns with your business goals and can provide the level of the specific services and support you require.
Researching the Solution Provider company itself will be most beneficial. You will want to make note of how long the Solution Provider has been in business, and if they offer only sales and migration services or if they offer ongoing support and bookkeeping. A provider who offers ongoing bookkeeping and or business consulting/BPO Services will have teams of people who use the software daily and are more likely to be aware of any newly released functionality or technical issues and how to avoid or circumvent them. Most often the sales departments for these companies are more knowledgeable and have more support from their service team in aligning solid solutions as well as a more streamlined and in depth sales process.
Another area of focus when researching a Quickbooks Solution Provider is to research any previous awards or accolades that the Provider has achieved based on their partnership with Intuit. Knowing that they have a close relationship with Intuit/Quickbooks ensures that they are up to speed on software advancements, available discounts, and proves their expertise in their field. But be aware that awards based on sales goals only may not be a true indicator of the provider’s customer service success, especially if they do not offer services or ongoing support. Look for specialized awards such as Intuit’s Trailblazer Award or Partner of the Year. Additionally, you will want to confirm that the provider offers their services in-house with fully employed and certified agents and not through a third party outside agency or contractors. This will ensure that the Provider takes full ownership of the work provided while maintaining one point of contact for ongoing needs and support.
So what makes Certum Solutions a top Quickbooks Solution Provider? As an Elite level QSP, we partner very closely with Intuit through our Partner Development Manager. We meet often with channel managers and corporate teams at Intuit to offer customer feedback and plan for product improvements. We have many employees that attend roundtables for product development, work with the trainer/writer networks, and Katherine Bunschoten (Certum’s Owner) was specially selected to be on the Intuit Council. Additionally, we won Intuit’s Trailblazer of the Year Award last year as recognition of our customer dedication and for our overall account management processes. We did get many sales awards as well, which is wonderful but second (in our eyes) to the recognition for the customer care we provide. Currently we are listed in the top 2% of the entire QSP network.
We have been in business since 2006 and joined the Solution Provider Network in 2012. We handle all services, sales, bookkeeping, and consultations in house with a full staff of caring and certified agents. We do not work with or transfer customers to any secondaries. Our moto is: Scale Gracefully. We not only care about our customers, their businesses, and their growth plans (although we are truly dedicated to these items.) We also care about our communities, our country, and the world as a whole. We give back to our communities and country by offering our time to nonprofits, volunteering as first responders, participating in local incubators, and overall working to be good stewards in life. We care for the world by our attitude to provide kindness and assistance whenever needed, to limit our footprint, live and work sustainably, and we strive to set an example to businesses, small and large, on how to be a good caring and considerate company. Because at the end of the day, making the world a better place and caring for others is what makes us a trusted, successful, knowledgeable, and top level Quickbooks Solution Provider.
As you begin your research into hiring a QSP, we ask that you begin with Certum Solutions and look forward to working with you in the future! Wishing you all continued success, Scale Gracefully!
~Certum Solutions.